Payment & Refund / Cancellation Policy

This policy explains the payment, cancellation and refund rules for orders placed with Delhi Press (Sajjad Printers).

1. Payment Methods

Where available, customers may pay the required advance through the online payment gateway or choose the option to pay the advance in cash at the shop.

2. Online Payment

Online payments are processed through the payment gateway displayed on the website. A successful payment is subject to confirmation from the payment provider. Customers should not make a second payment for the same order until the payment status has been checked.

3. Cancellation Before Production

A cancellation request should be made as early as possible, before design/plate preparation or printing begins. Eligibility for cancellation and refund depends on the production stage and work already completed.

4. Customized Orders

Because customized printing is prepared according to customer-supplied details, cancellation or refund may be limited after design work, plate preparation or printing has started.

5. Customer-Caused Errors

Refunds or reprints may not be available for mistakes in names, spellings, dates, photographs or other matter that was supplied or finally approved by the customer.

6. Failed or Duplicate Payments

If an amount is debited but the order/payment status is not confirmed, please contact us with the order number and payment reference. Duplicate or failed-payment cases will be checked against the payment provider and our records.

7. Refund Processing

If a refund is approved, it will normally be initiated to the original payment method where applicable. The time taken for the amount to appear in the customer account may depend on the payment provider or bank.

8. How to Request a Refund or Cancellation

Contact us at +91 93045 09464, mdsajadans@gmail.com, or WhatsApp with your order number, registered mobile number and payment reference where applicable.